1 reviews | Active since Jan 2016
Pathetic service
There is absolutely no customer service at MTN. This is my third complaint and absolutely nothing has been done to alleviate my concerns and now my building frustration. END OF DECEMBER I had a complaint about data that was billed out of bundle even when my 3G was turned off, but MTN dont care about loyal customers clearly. No resolution to my hello peter complaint, no resolution to my MTN customer services phone call, no resolution to my website complaint!!!!! This really boils down to *******. They are forcing me to pay for a service I did not use or recieve, and therefore *****ing money from me!!! I am so furious that this concern keeps repetedly falling on deaf ears and I dont care attitude. I definately will not be renewing my MTN contract that I have had for about 20years.In fact in the coming weeks I will be cancelling my data plan I have for years.
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
You were charged an out-of bundle rate after your data bundle was depleted on 2015-12-28. We have logged a billing query to validate the charges for the invoice dated 2016-01-10, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
You were charged an out-of bundle rate after your data bundle was depleted on 2015-12-28. We have logged a billing query to validate the charges for the invoice dated 2016-01-10, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***