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charne O
1 reviews | Active since Sept 2011
08 Feb 2016, 09:07
PATHETIC SERVICE
I HAVE BEEN PAYING INSURANCE WITH MTN FOR ALMOST 2 YEARS NOW. MY PHONE BROKE AND IT WAS HANDED IN TO MTN FEATHERBROOK. ON WEDNESSDAY MY PHONE WOULD HAVE BEEN THERE FOR 2 WEEKS WITH NO ATTEMPT FROM MTN INSURANCE TO COLLECT THE PHONE AND FIX IT. THERE IS NO ANSWER AT THE INSURANCE CALL CENTRE AND NO ONE HAS CONTACTED ME REGARDING MY PHONE AFTER I HAVE POSTED TO HELLOPETER AND ON THE MTN FACEBOOK PAGE. SHOULD I INVOLVE THE OMBUDSMAN?
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MTN South Africa's replyOfficial
09 Feb 2016, 13:56Hello muiskind,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply09 Feb 2016, 13:56
Official
Hello muiskind,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the insurance department to contact and assist with feedback.
Kind Regards,
Alice van der Merwe
***