EJ
Elisha J
1 reviews | Active since May 2012
02 Feb 2016, 16:10
Pathetic Service
Called Mtn with regards to content charges lady said nothing can be done when I asked for a reference number was put on hold for 15 minutes before she could come back when asked y so long said system was offline. She could have come back to me and said that there is a problem please hold but she didn't. These content charges are frustrating . Please could someone assist on what to do . Have used the &141*5# a gizzillion times nothing seems to work MTN just simply a terrible network. Won't be dealing with them anymore. Disappointed and frustrated with the amount of money has to be paid for the content charges. Annoyed
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MTN South Africa's replyOfficial
04 Feb 2016, 10:46Hello Trevlee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have sent a request to mira networks to unsubscribe your number.Please note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly on Contact number *** *** . Kindly note that these service are not part of MTN services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have sent a request to mira networks to unsubscribe your number.Please note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly on Contact number *** *** . Kindly note that these service are not part of MTN services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Feb 2016, 10:46
Official
Hello Trevlee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have sent a request to mira networks to unsubscribe your number.Please note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly on Contact number *** *** . Kindly note that these service are not part of MTN services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note we have sent a request to mira networks to unsubscribe your number.Please note that the usage is mostly for short messages. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly on Contact number *** *** . Kindly note that these service are not part of MTN services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***