Pathetic service

Yesterday around 9 am my line for outgoing calls was suspended due to non payment. I immediately made a payment from someone else's capitec account to Mtn then a few hours later I phoned to check if the payment is reflecting the consultant said no. Then I waited and later I checked another consultant said it still not reflecting. The worst part i got paid yesterday and I couldn't do any payments via the app, I couldn't make calls and I can't even send SMSs. Today from the morning I've been phoning Mtn but my line is still suspended and I even made another transfer from my Absa account to Mtn's absa account but still they can't see the 2 payments and I was told it takes 24 hours for the payments to reflect. I normally do transfers from my Absa account to Mtn and it doesn't even take the whole day for the payment to reflect. From yesterday I have been begging them to restore my line and even worse I have paid R571 in total but my line is still suspended. When you phone the call centre they ask "how can they brighten your day" and tell me to foward proof of payment but nothing is been done they just made my day worse. People please don't refer anyone to use Mtn network, it is pathetic, they don't treat matters as urgent, matters are not escalated when they are beyond their control and their closing line is "there is nothing we can do we have to wait for the payment to reflect. Mtn SA, go away with your poor service and pathetic consultants.