MP
Mark P
1 reviews | Active since Oct 2014
23 Jul 2019, 15:12
pathetic "service"
i have now waited 6 days for a reply on face book, and 28 hours for a response on email. nothing. this is beyond pathetic. i suggest closing your "help" department down, as clearly nobody works there. i have never had such bad customer service, and i've been a client since inception. not for much longer. *** *** ***
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
24 Jul 2019, 08:21Good day Mark
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please provide us with a description of your query so that we will be able to assist or direct to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please provide us with a description of your query so that we will be able to assist or direct to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply24 Jul 2019, 08:21
Official
Good day Mark
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please provide us with a description of your query so that we will be able to assist or direct to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , please provide us with a description of your query so that we will be able to assist or direct to the relevant management team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MP
Mark P's updateReviewer Update
24 Jul 2019, 10:18hi
thanks for the reply. i have 3 voice contracts and one lte internet contract. i have tried the mobi app to link the lte number to my primary number to check balances, but everytime i click "link devices" on my profile, it says wait, then nothing happens for hours. the phone in helpline said they cant do it, i must. i also can't do it on the internet my mtn site.
very frustrating
mark
thanks for the reply. i have 3 voice contracts and one lte internet contract. i have tried the mobi app to link the lte number to my primary number to check balances, but everytime i click "link devices" on my profile, it says wait, then nothing happens for hours. the phone in helpline said they cant do it, i must. i also can't do it on the internet my mtn site.
very frustrating
mark
MP
Mark P's update24 Jul 2019, 10:18
Reviewer Update
hi
thanks for the reply. i have 3 voice contracts and one lte internet contract. i have tried the mobi app to link the lte number to my primary number to check balances, but everytime i click "link devices" on my profile, it says wait, then nothing happens for hours. the phone in helpline said they cant do it, i must. i also can't do it on the internet my mtn site.
very frustrating
mark
thanks for the reply. i have 3 voice contracts and one lte internet contract. i have tried the mobi app to link the lte number to my primary number to check balances, but everytime i click "link devices" on my profile, it says wait, then nothing happens for hours. the phone in helpline said they cant do it, i must. i also can't do it on the internet my mtn site.
very frustrating
mark
MTN South Africa's replyOfficial
25 Jul 2019, 12:24Good day Mark
Thanks for the reply.
Will escalate to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thanks for the reply.
Will escalate to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply25 Jul 2019, 12:24
Official
Good day Mark
Thanks for the reply.
Will escalate to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thanks for the reply.
Will escalate to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MP
Mark P's updateReviewer Update
27 Jul 2019, 17:15is it so complicated a thing, that nobody can give me an answer ?
MP
Mark P's update27 Jul 2019, 17:15
Reviewer Update
is it so complicated a thing, that nobody can give me an answer ?
MP
Mark P's updateReviewer Update
08 Aug 2019, 15:10hello, 12 days later and still no reply ? i actually can't believe this
MP
Mark P's update08 Aug 2019, 15:10
Reviewer Update
hello, 12 days later and still no reply ? i actually can't believe this