PATHETIC SERVICE

My phone was handed in the first for repairs on the 20th November 2015 and was returned a week later. Three days later the phone did the exact same thing and was returned to the repair centre. 2 Weeks later I was informed that they wait on parts to come. On Monday 04 January 2016 I had a call from somebody from the repair centre informing me that they can't fix the phone and will replace it with another model. I phoned the repair centre on Tuesday 05 at 01:38 and spoke to Andrew who said he will escalate the matter and that I should phone in an hour which I did and was informed to take my ID and go to the Montague Gardens Repair centre and collect my phone. Driving all the way from Kuils River to Montague Gardens to be told that there is no phone for me. My details was taken by Se**** (manager) who never contacted me. Since that day I've been phoning the repair centre with absolutely no joy. On Monday 11 January 2016 I phoned again and demanded to speak to a manager. I was put through to Sarah the contact centre supervisor who promised to resolve the matter. She has not contacted me till this moment. MTN customer service is the most pathetic I have ever experienced.