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Chanise C
1 reviews | Active since Oct 2017
20 May 2019, 16:10
PATHETIC SERVICE
PATHETIC SERVICE!!! WAITING 5 MONTHS FOR MTN DIRECT TO REPLACE MY FAULTY PHONE!! I CONTACT THEM WEEKLY AND STILL NO ANSWERS TO MY QUERIES. I PAY FOR SOMETHING I GET NO USE OF!!!!!!!!!!!
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MTN South Africa's replyOfficial
21 May 2019, 09:24Good day Chanise
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply21 May 2019, 09:24
Official
Good day Chanise
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,