NV
Ntsiki V
1 reviews | Active since Dec 2016
16 May 2019, 10:56
Pathetic Service
So I'm trying to sign up for a contract with MTN Direct with some guy named Jeremy and this is how my experience was: 1.HE WAS RUDE. 2. Doesn't listen...kept interrupting me 3.Tried to trick me into a product i didn't want by convincing me that i had made a different choice to what he was looking at. When asked for a different agent he HUNG UP on me. VERY UNPROFESSIONAL, DISRESPECTFUL AND LACKS KNOWLEDGE OF PROPER CUSTOMER SERVICE. If this is the kind of person on your NEW business division then I guess we get insight into how much you value customers!
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Replies (1)MTN South Africa's replyOfficial
17 May 2019, 10:16Good day Ntsiki
Thank you for your post. Please accept my apologies as it is not our intention to displease you.
I have sent through your details for another consultant to contact you for a contract.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for your post. Please accept my apologies as it is not our intention to displease you.
I have sent through your details for another consultant to contact you for a contract.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2019, 10:16
Official
Good day Ntsiki
Thank you for your post. Please accept my apologies as it is not our intention to displease you.
I have sent through your details for another consultant to contact you for a contract.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for your post. Please accept my apologies as it is not our intention to displease you.
I have sent through your details for another consultant to contact you for a contract.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
