NV
Ntsiki V

1 reviews | Active since Dec 2016

16 May 2019, 10:56

Pathetic Service

So I'm trying to sign up for a contract with MTN Direct with some guy named Jeremy and this is how my experience was: 1.HE WAS RUDE. 2. Doesn't listen...kept interrupting me 3.Tried to trick me into a product i didn't want by convincing me that i had made a different choice to what he was looking at. When asked for a different agent he HUNG UP on me. VERY UNPROFESSIONAL, DISRESPECTFUL AND LACKS KNOWLEDGE OF PROPER CUSTOMER SERVICE. If this is the kind of person on your NEW business division then I guess we get insight into how much you value customers!

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Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2019, 10:16
Official
Good day Ntsiki 

Thank you for your post.  Please accept my apologies as it is not our intention to displease you. 

I have sent through your details for another consultant to contact you for a contract.

Warm Regards 
Renall Chetty
Complaints Management Team 

Best regards,