Pathetic Service

I went to Mtn Wonerpark on the 15/03 , wanted to add another contract . I was assisted by Pakiso , She was not welcoming at all , I even had to ask her what her name was . She was so rude and was not even interested in assisting me . During the application process she asked me only two questions , How much was my gross income and the OTP number that was sent to my phone . There was no interaction at all , it was like am forcing her to assist me . I found that very rude because as a customer i deserve service . After the application process , she did not tell me what will the next step be , I had to ask her . She told me that the application will take 2 to 24 hours .

I was so dissapointed when I left the store and I told myself that i will not complain and I will just leave MTN for good , and thats excatly what I did . I knew that Pakiso will not follow up on the application and will not contact me . I felt not valued as a customer .

Today on the 22/03 after 7 days , I receive a call from Pakiso .When i answered her call , She asked me if am still interest in the phone that i app**** for , YES or No . That made me very very angry , It made me write this long complaint to MTN . She does not even tell me if the application was approve or declined .She wants a YES OR NO . I got very angry on how she said it . It was like she is doing me a favour , its either I take it or leave it , She gave me that , I do not care attitude . She did not even see anything wrong with her attitude , I even asked her why she did not contact me within 24 hrs as promised , She did not even see a need to apologise , there is nothing wrong with not providing feedback within the SLA period according to her and MTN

MTN , please take your consultants to trainnings on how to treat custmer , otherwise you will loose loyal customers just like me , I have been a customer for more than 12 years , and It took me only 30 minute to cut ties .

I will not have a relationship with people who cant value me , it is as if they are doing me a favour .

I am done with MTN , bye bye .

I will go to where I feel appreciated and most of all VALUED .