DO
Dirk O
1 reviews | Active since Dec 2018
04 Dec 2018, 15:35
PATHETIC SERVICE
MTN must be one of the worst SA companies to deal with. There website does not make any sense and is extremely difficult to navigate. If you log queries such as ****** phones you get auto responses back with promises of responding within 4 business hours, it is now more than a day later still no response.
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
05 Dec 2018, 08:40Good day Dirk Oerlemans
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you, please provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you, please provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Dec 2018, 08:40
Official
Good day Dirk Oerlemans
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you, please provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you, please provide us with an alternate contact number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
DO
Dirk O's updateReviewer Update
05 Dec 2018, 09:27I'm abroad in Botswana. On a previous visit here I tried to set-up MTN Roaming but it was a complete mess. So upon returning to Botswana I've left my SIM card with my daughter who is now using it and got myself a Botswana number. Her phone got ****** over the weekend and we are trying to report it to MTN, get the necessary ITC references numbers for insurance purposes, black list the phone and get the sim swop done. It is now 2 days later still nothing from our initial request (Query ref no. ***4)
I have now forwarded (to the customer care e-mail address) a Power of Attorney to my ex-wife in SA to allow her to do everything required on this MTN contract (Query reference no. ***9).
I can be contacted on +***8 or ***. Please sort this out with Lise Oerlemans - *** email: ***. And keep me posted.
DO
Dirk O's update05 Dec 2018, 09:27
Reviewer Update
I'm abroad in Botswana. On a previous visit here I tried to set-up MTN Roaming but it was a complete mess. So upon returning to Botswana I've left my SIM card with my daughter who is now using it and got myself a Botswana number. Her phone got ****** over the weekend and we are trying to report it to MTN, get the necessary ITC references numbers for insurance purposes, black list the phone and get the sim swop done. It is now 2 days later still nothing from our initial request (Query ref no. ***4)
I have now forwarded (to the customer care e-mail address) a Power of Attorney to my ex-wife in SA to allow her to do everything required on this MTN contract (Query reference no. ***9).
I can be contacted on +***8 or ***. Please sort this out with Lise Oerlemans - *** email: ***. And keep me posted.
MTN South Africa's replyOfficial
05 Dec 2018, 14:29Good day
Will follow up and advise
Warm RegardDinesh KowlasarComplaints Management team
Will follow up and advise
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Dec 2018, 14:29
Official
Good day
Will follow up and advise
Warm RegardDinesh KowlasarComplaints Management team
Will follow up and advise
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
06 Dec 2018, 12:14Good day Dirk Oerlemans
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I contacted Lisa , she advised that the query has been resolved. I did apologize for any inconvenience caused due to our processes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I contacted Lisa , she advised that the query has been resolved. I did apologize for any inconvenience caused due to our processes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Dec 2018, 12:14
Official
Good day Dirk Oerlemans
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I contacted Lisa , she advised that the query has been resolved. I did apologize for any inconvenience caused due to our processes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I contacted Lisa , she advised that the query has been resolved. I did apologize for any inconvenience caused due to our processes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
DO
Dirk O's updateReviewer Update
06 Dec 2018, 15:58I'm wasting my time here with MTN. MTN promises 4 hours - it is now 4 days still no answer - just empty promises.
DO
Dirk O's update06 Dec 2018, 15:58
Reviewer Update
I'm wasting my time here with MTN. MTN promises 4 hours - it is now 4 days still no answer - just empty promises.