GM
Goitse M
1 reviews | Active since Dec 2018
01 Dec 2018, 10:01
Pathetic service
Good day Went to Mtn Southgate to apply for a laptop deal and I got the pathetic service ever as John who assisted me didn’t seem eager to assist as I had to ask him his name after he request my I’d book.. I received an sms on the 29/11 saying my application was approved and even today 01/12/18 I haven’t heard from John who promised to call me once everything was approved. I bet he hasn’t called me yet because he intially didn’t want to assist. I need a laptop urgently but now I have to wait for call from a dealer while my application was approved 2 days ago. Pathetic Service
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MTN South Africa's replyOfficial
03 Dec 2018, 09:48Good day Goitse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our regional management to advise on the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply03 Dec 2018, 09:48
Official
Good day Goitse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our regional management to advise on the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,