SK
Sarfraz K

1 reviews | Active since Jul 2015

09 Dec 2015, 12:12

PATHETIC SERVICE

ACCORDING TO MTN MY ACCOUNT WAS NOT PAID IN MAY - PROOF WAS SENT OVER 10 TIMES TO DIFFERENT PEOPLE AT THE GLEN STORE AND CALL CENTRE FROM BEGINNING OF JULY. UP UNTIL NOW THEY HAVE NOT ALLOCATED MY PAYMENT TO MY ACCOUNT AS THE CONSULTANT AT THE GLEN UPDATED ANOTHER GUYS ACCOUNT WITH MY MONEY.<br> <br> EVERYONE KNOWS IF YOU ARE ONE SECOND LATE WITH PAYMENT MTN WILL SUSPEND YOUR LINE IMMEDIATELY. MY LINE IS STILL OPEN FOR COMMUNICATION. EVERY TIME YOU CALL THEM THEY ARE ESCALATING THE MATTER TO BANKING WHICH DO NOT HAVE A DIRECT LINE SO YOU CANNOT SPEAK TO ANYONE THERE. NO ONE SEEMS TO HELP AT ALL.<br> <br> ON TOP OF IT ALL I RECEIVE AN SMS NOW FROM MTN TO PAY R2460.79 !!! <br> <br> NOW I KNOW WHY EVERYONE TELLS ME MOVE TO VODACOM... <br> <br> IN JULY MTN RESPONDED TO MY MESSAGE HERE FOR THE EXACT SAME QUERY TO SAY IT HAS BEEN RESOLVED. THEY @$$ IT HAS BEEN RESOLVED

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Dec 2015, 11:58
Official
Hello sarfrazkhan786,

Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

kindly be advised that I spoke to Constance from The Glen Mall and she advised that this query has already been resolved.Also when I check on my side there is a journal done which means that payment allocation was done already.

Kind Regards
Nompumelelo
REQ:***