KB
Kevin B
1 reviews | Active since Nov 2018
13 Nov 2018, 11:20
Pathetic service
So after a first complaint last week, I get a phone call to say the replacement of my phone had been approved and I can get my phone on this past Friday or latest yesterday(Monday the 12). I've already been waiting for three weeks and finally got good news, or so I thought. Just to walk into the mtn store on Friday and them telling me they have not received the reference number yet and I can't get my phone... so now Tuesday I walk in again and they just shrug their shoulder and tell me they have nothing for me... the customer service from MTN had never been this bad, to the point that I'm consider moving service providers...
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
13 Nov 2018, 21:40Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require more detail information regarding your complaint.
1. Device received with contract.
2 Type of device
3. IMEI of device
4. Name of the agent who called you to notify you of the replcement.
5. Name of store where the device was returned. date of device returned.
6. Reference number for the retuned device.
We are wating on your feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We do require more detail information regarding your complaint.
1. Device received with contract.
2 Type of device
3. IMEI of device
4. Name of the agent who called you to notify you of the replcement.
5. Name of store where the device was returned. date of device returned.
6. Reference number for the retuned device.
We are wating on your feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 Nov 2018, 21:40
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do require more detail information regarding your complaint.
1. Device received with contract.
2 Type of device
3. IMEI of device
4. Name of the agent who called you to notify you of the replcement.
5. Name of store where the device was returned. date of device returned.
6. Reference number for the retuned device.
We are wating on your feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We do require more detail information regarding your complaint.
1. Device received with contract.
2 Type of device
3. IMEI of device
4. Name of the agent who called you to notify you of the replcement.
5. Name of store where the device was returned. date of device returned.
6. Reference number for the retuned device.
We are wating on your feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
KB
Kevin B's updateReviewer Update
13 Nov 2018, 21:48Hi, I spoke to a Jessica if I'm not mistaken. She has gotten all the details regarding the phone and said that the repait centre said it has been approved to be replaced. It was an Iphone x. Can't remember the exact date the phone was given in but it has been just over 3 weeks now. The store was the one in Kyalami corner. Please contact them for all the details as I feel I've repeated everything to them more than I should've had to. They have all the details regarding my device.
KB
Kevin B's update13 Nov 2018, 21:48
Reviewer Update
Hi, I spoke to a Jessica if I'm not mistaken. She has gotten all the details regarding the phone and said that the repait centre said it has been approved to be replaced. It was an Iphone x. Can't remember the exact date the phone was given in but it has been just over 3 weeks now. The store was the one in Kyalami corner. Please contact them for all the details as I feel I've repeated everything to them more than I should've had to. They have all the details regarding my device.
MTN South Africa's replyOfficial
14 Nov 2018, 16:53 Thank you for your feedback.
We have tried to contact you no availability.
Do you know Jessica surname?
I have escalated this now to the store for assistance, we are waiting for feedback.
Kind Regards,
Alice van der Merwe
We have tried to contact you no availability.
Do you know Jessica surname?
I have escalated this now to the store for assistance, we are waiting for feedback.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply14 Nov 2018, 16:53
Official
Thank you for your feedback.
We have tried to contact you no availability.
Do you know Jessica surname?
I have escalated this now to the store for assistance, we are waiting for feedback.
Kind Regards,
Alice van der Merwe
We have tried to contact you no availability.
Do you know Jessica surname?
I have escalated this now to the store for assistance, we are waiting for feedback.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
15 Nov 2018, 15:07 Thank you for your patience.
We have received feedback from the store, replacement device received.
Kind Regards,
Alice van der Merwe
We have received feedback from the store, replacement device received.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply15 Nov 2018, 15:07
Official
Thank you for your patience.
We have received feedback from the store, replacement device received.
Kind Regards,
Alice van der Merwe
We have received feedback from the store, replacement device received.
Kind Regards,
Alice van der Merwe
Best regards,