Pathetic Service

Good day

Im very disappointed in the MTN services I have been receiving. As a MTN customer for many years this is the 1st ever time I've received such pathetic service.

I have been pushed from pillar to post for over 2 weeks now really had enough.

I upgraded my contract with MTN Direct on the 12th October however I haven't received my device. I was informed by the courier company that the device was delivered to an unknown address. I then advised that I havent received the device however they are unable to give the details of the delivery documents to me. They advised that it should be requested by MTN.

I contacted MTN on numerous occasions to gain assistance. I refuse to continue with this upgrade. Please cancel it with immediate effect. Im paying a debit order on a simcard service that I cannot use. My number is barred for receiving incoming calls or messages. I have contacted customer service they dont pick up the problem. Ive dailed all the numbers they have given me to unbarr the number even so the numbet still barred yesterday a consultant advised that she is escalating to technical support still havent been contacted by anyone.

REf: ********** 159 Nkosi Bengu.

24th Andele Bongingwe to escalate to manager to contact me.

Ref: ********** 38. Trisha Naidoo CCI south africa.

These CCI South Africa agents havent contacted me back regarding my escalation to date.

When I follow up they have no record of my upgrade neither of these staff.

I will be forced to go further with this if I still dont receive URGENT feedback and way forward.

Very unhappy customer!