Pathetic Service
i cannot understand why my balance is so high. R1541 .50. My Amount is normally R700 and odd rand. Please explain how do you jump from R700 to R1500. This is not acceptable. I will have to make contact with the Credit Ombudsman
Good day Riccardo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your next amount due is R770.75. The amount of R1541.50 is a combination of 2 months invoices. Your account is debited a month late. There are no additional amounts charged to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Riccardo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your next amount due is R770.75. The amount of R1541.50 is a combination of 2 months invoices. Your account is debited a month late. There are no additional amounts charged to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,