Pathetic Service

Sometime in August I received a call from a MTN agent and said MTN has done a audit/review of their "loyal" paying customers and I was selected because they noticed that I am paying a lot for what I was currently receiving on my package! She explained that it would be a free migration and I wouldn't receive a new handset but that I would receive 200 minutes, 100 sms's and 2Gigs of data for only R399, which was less then I was currently which was R415. Before we could complete the conversation/agreement I further confirmed with her if I'd be paying R399 moving forward and she said Yes. On the 3rd of October 2018 I checked my balance owing because I wanted to see if they had changed the amount R415 to R399 and I got the shock of my life, I was billed R711. And since that day I have been calling MTN and have had the worst experience to say the least. No one is forthcoming and its impossible to speak to a senior manager or get their e-mail because their agents wont put you through to them or even give you their e-mail address! On the 15th of October I called again and demanded that the agent escalate their matter further and requested that they pull the recording of my conversation with consultant (I also requested that they send me the recording to me and he said they can only send it to a MTN store and I can go listen to it there, still waiting) to prove that it is their consultant/agent who was at fault here and not me and in less than hour from time I spoke to that agent I received an sms stating that I was migrated back to old package and the minutes, sms's and data were reversed without anyone calling me and telling me what happened. From what I see here, they listened to the recording and heard that the consultant was at fault and clearly was just making an easy cheat sale here and thought they wouldn't be caught! I am going to take this up with the National Consumer Commission (NCC) because I am not getting any assistance from any MTN!!!