PATHETIC SERVICE

I contacted the MTN contact centre on the 19th of November and spoke to Keitumtse to upgrade, she assured me that I will receive my phone on the 23rd- I did not receive my phone and called again and spoke to 3 different consultants who told me that the phone is on its way. on the 26 th I called again and spoke to MZI I asked to speak to Ketitumese and was told she was not available, I asked about the phone and MZI told me that he could not see that I upgraded. I asked to speak to a manager he then gave me the details of Calvin, I sent him and e-mail on the 26th but to date have had no response. I then sent the same e-mail to customer care and did not receive any response I then called and spoke to Garth Mbedzi ***- he told me to forward him the complaint he will escalate it. to date still no response. I called your office again on the 4/12 and asked to speak to a senior manager I was given a name Ettienne who was not available as he is attending the year end function- I AM SICK AND TRIED OF BEING SHUNTED AROUND AND DEALING WITH INCOMPENTENT PEOPLE I WANT MTN TO CANCEL MY CONTRACT WITH IMMIEDATE EFFECT, AS THIS WAS MY REQUEST FOR THE PAST 2 WEEKS :(