MY
M Y

1 reviews | Active since Sept 2011

08 Aug 2018, 10:09

Pathetic Service

Lost track of how many unanswered MTN complaints were raised.

Here's the dates from hellopeter entries where each request was rep**** that someone from MTN would contact me. 6 March 2018 19 March 2018 21 March 2018 12 April 2018 23 July 2018 1 August 2018

Mike Ramaboka, contacted my (finally) on the 1st August 2018 to say that he logged another request (a request to investigate something that I already had logged numerous times but I assume it's another 'give-the-customer-a-run-around' tactic by MTN. He committed to providing me feedback the day after but surprise surprise, 7 days later and absolutely no response since then...

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Aug 2018, 18:18
Official

Hi,Mervyn

As per our telephone conversation i have escalated the matter urgently awaiting for feedback,will keep you updated.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,