1 reviews | Active since Jul 2010
PATHETIC SERVICE!!!!
Did not receive my July invoice,followed up 4 times to no avail. I then called again and asked for a manager, again to no avail. the consultant promised me that my invoice will be sent within the hour and a manager call me, 24hr's later and still waiting. Called today held on the line for about 15minutes after which a consultant answered the phone, upon me requesting a manager was ignored and the consultant remained silent on the other side, to which i hang up the phone. MTN do not need to worry, after being a customer for over 20 years i will now be moving on, as my various contracts incl fibre have just come up for renewal.
Absolutely pathetic service to say the least!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our billing department superiors to send the latest invoices to your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have engaged with our billing department superiors to send the latest invoices to your email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,