Pathetic Service

Item: MTN South Africa
Rating: 1
Author: M Y

Lost track of how many unanswered MTN complaints were raised.

Here's the dates from hellopeter entries where each request was rep**** that someone from MTN would contact me. 6 March 2018 19 March 2018 21 March 2018 12 April 2018 23 July 2018

No resposne

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

01 Aug 2018, 18:55

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation we have urgently logged a request to our network department to investigate and resolve accordingly ref no:SMC/***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regartds

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply01 Aug 2018, 18:55

Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation we have urgently logged a request to our network department to investigate and resolve accordingly ref no:SMC/***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regartds

Mike Ramaboka

Complaints Management Team

Best regards,

M Y's updateReviewer Update

08 Aug 2018, 10:08

Mike Ramaboka, contacted my (finally) on the 1st August 2018 to say that he logged another request (a request to investigate something that I already had logged numerous times but I assume it's another 'give-the-customer-a-run-around' tactic by MTN. He committed to providing me feedback the day after but surprise surprise, 7 days later and absolutely no response since then...

M Y's update08 Aug 2018, 10:08

Reviewer Update