1 reviews | Active since Aug 2014
Pathetic service
My data bundles and SMS bundles just disappeared on Friday 20 July 2018. called your call center and was told to wait for 2 hours. called after 2 hours was told to check after 24 hours which was Saturday of which still nothing came back. called on the 21st was told another 24 hours and the technical team is busy with that issue. so am going to be compensated for the days lost since my bundles were expiring on the 3rd of August?
Good day Khulekani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We are aware of the fault that is impacting recharging, current balances and customer minutes currently being reflected. The resolution of this problem is a priority and all balances and services will be restored in the course of today. We apologise for any inconvenience and are working to resolve this as quickly as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Khulekani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We are aware of the fault that is impacting recharging, current balances and customer minutes currently being reflected. The resolution of this problem is a priority and all balances and services will be restored in the course of today. We apologise for any inconvenience and are working to resolve this as quickly as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,