PATHETIC SERVICE

I went into the MTN store Shop 63 Mutual mall, 303 West street, durban today at 11:45, i had waited for about 30 -35mins for assistance, only 2 consultants were available, one was assisting with accessories, payments and airtime, and the other was assisting with contract deals, people that were coming after me were being assisted after me, frustration got the better of me as people who were walking in after me seemed to be getting service while i stood there waiting for assistance, as if my reason for being there was of no value to them. I had asked on numerous occasion for some assistance but it fell on deaf ears as i was constantly being over looked. Is this the kind of service that MTN has to offer especially in a walk in centre. I left the store without my sim swap being done, and i now have to call to query if it has been processed. The consultant who finally decided to assist me was extremely rude, and went on as if she is doing me a favor by assisting me, the staff need to be reminded they are there to assist us customers and not make us feel as if they are doing us a favor. The manager needs to be reprimand and be on point with her staff..