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MM
Millicent M

1 reviews | Active since Jul 2018

04 Jul 2018, 10:38

PATHETIC SERVICE!!

I went for an upgrade in December 2017 at Ghandi square mtn. An extra line was added and I never received that sim card until this day. I went back in April to ask for that sim and was told that the sim was lost. I am being billed for that sim card and the invoice is now R199.00. Called MTN and was advised to do an affidavit and e-mail them including my ID copy and the invoices. I sent that more than 3 times. two consultant never provided Ref numbers and I had to phone after a month and was provided the following ref number: 1- ********** 5876 AGAIN, I and had to call as there was no feedback. another call was logged: 1- ********** 4106. All I want is mtn to refund me and cancel that contract but I am getting no joy at all! CAN SOMEONE ATTEND TO THIS and now my account is in arrears because of that line? number in question: ********** 860

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Replies (2)
MTN South Africa
MTN South Africa's reply09 Jul 2018, 13:14
Official

Dear Millicent,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MM
Millicent M's update23 Jul 2018, 10:17
Reviewer Update
Good day Mtn, Are you going to keep on asking me to resend the documents and keep on repeating myself each time I call as you have no time to provide feedback to me? Is this how you value all your clients? I even ported my second number to you and still showing your clients a middle finger. Can this be resolved already!!!!!!!!!!