Pathetic service

So I wrote a complaint about MTN activating an upgrade without my concern ,someone from mtn called me and told me that they will be crediting my mtn account with the money they have been debiting for the contract that was activated,first thing first that money was debited from my bank account I don't understand why it's not refunded to the very same bank account. So I told this lady from mtn to cancel the line and make it prepaid and she didn't when I check my statement I'm still paying for the stupid account. MTN IS A BAD SERVICE PROVIDER I WOULD NEVER RECOMMEND IT TO ANYONE.

To cut the story short I'm just fed up I was willing to pay monthly for the other line that I have with MTN.

I am going to report this company to ICASA and I want this stupid contract to be cancelled with immediate effect .

TCF is not practiced and the consultant from MTN are ***** .