Pathetic service

I ordered a lenovo i5 laptop 2 weeks ago from the clearwater mall MTN Store. The saleswoman advised she would call me by Monday to confirm if there is stock available. Last week Wednesday i was called by the saleswoman as she stated she was off for 2 days and she then proceeded to inform me that the warehouse has stock and my laptop would arrive before the end of the week. It is now a week later with no contact from the store. I called the store now and the service level received was pathetic. Sehle answered my call and she was extremely rude. She was talking to her colleagues instead of attending to my call. She then dropped the call on me and I had to call back. She showed no remorse and still began chatting with her colleagues wasting my airtime instead of attending to my query. I called to query if my laptop was there but sehle did not listen or respond accordingly. She said the person that assisted me isn't there. I began getting infuriated and asked her to just check if my laptop arrived. She shouts to her manager, disregarding that I was on the line, and asks him if they have stock of the laptop in store. He immediately replies no without even checking. The manager (Bekhi) who didn't take the call was just as *********** and had a don't care attitude. Nor did anyone bother checking what happened to my order. The store number is ********** 950. I have never experienced such pathetic service. Sehle is rude and does not know how to speak to clients. Bekhi shouldn't be a manager at all