1 reviews | Active since May 2013
Pathetic Service
Hi MTN. I have been a royal client for years now. I renewed my contract last year 30th of November. Now the Sim slot on the phone is not working.I can not repair it because i do not have an invoice/contract agreement. I have requested this so many times so that i can take the phone to the store.I'm still awaiting for that.
Second problem. I have renewed my other contract this month and added an additional on to it. Now when i spoke to activations they tell me i have signed up for three contracts this month and not two. I have been trying to get hold of Mbuso Nhlongo from Durban and your consultants keep putting me back into the queue.I really do not have the time for such nonsense .I now going to log a ICASA complaint it i do not get any feedback in the next 2 hours. You guys are so frustrating people.Why i'm i doing this to myself.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a contract summary can be requested to assist with repair of your device of which a request will be sent in the Morning to then forward on mail to you. Regarding the additional lines, a call back will be done to obtain and confirm the details on resolving the matter.
Mail: ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a contract summary can be requested to assist with repair of your device of which a request will be sent in the Morning to then forward on mail to you. Regarding the additional lines, a call back will be done to obtain and confirm the details on resolving the matter.
Mail: ***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,