1 reviews | Active since Nov 2015
PATHETIC SERVICE
CALLED MTN ADVISED THEM THAT WHEN I LOAD AIRTIME, MY AIRTIME DISAPPEARS AND I AM NOT SURE WHAT THE CAUSE IS, SPOKE TO 3 USELESS AGENTS, THEY TOLD ME I AM NOT SUBSCRIBED TO ANY THING THEY NOT SURE WHY MY AIRTIME DISAPPEARS, THEY HAVE LOGGED MY COMPLAINT AND IT TAKES 30 DAYS FOR THE RESPONSE TO COME BACK, WHICH IS NONSENSE, I AM ON A CONTRACT I PAY EVERY MONTH FOR **** SERVICE, I WORK HARD FOR MY MONEY TO BUY AIRTIME AND YOU GUYS ARE *****S, I WANT MY MONEY BACK.WENT TO MAPONYA MALL AND AN AGENT THERE TOLD ME MTN IS NOT AT FAULT, I NEED TO GO TO I STORE . THE GUY AT MAPONYA TOLD ME HE ONLY SELLS TWO BRANDS AND NOT IPHONE, HE IS NOT AFTER SALES CLEARLY THE LADY WHO SOLD ME THE PHONE AT THE GLEN WAS AFTER SALES, I SHOULD GO BACK TO THAT SALES LADY AT THE GLEN TaO GIVE ME MY MONEY BACK. CANCEL MY CONTRACT NOW, THIS WHOLE THING STARTED WHEN YOU GUYS WERE ON STRIKE AND NO MTN STORE WAS ABLE TO HELP ME, NOW THAT THE CALL CENTRE IS OPERATING YOU I CAN NOT ASSIST. I AM GATVOL
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The airtime usage was investigated on reference number: SMC/*** and it was deducted while using the internet.
To minimise data usage please turn off automatic updates, stop applications that are running on the background and also turn off Wi-Fi assist under Cellular.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The airtime usage was investigated on reference number: SMC/*** and it was deducted while using the internet.
To minimise data usage please turn off automatic updates, stop applications that are running on the background and also turn off Wi-Fi assist under Cellular.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
