1 reviews | Active since Sept 2014
Pathetic service
After writing on this platform on numerous occasions with no constructive response opted to write to the goods ombudsman for the defective laptop, MTN promised to collect the unit still waiting I had to pay for a damaged item for over 2 years!. The laptop is still to be collected , still waiting after waiting for confirmation from the store where the laptop was to be dropped off.
Recently also entered into a upgrade and was misled.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that you need to contact the manufacturing of the laptop to pick up the device for assessment. MTN do not repair laptops.
We have reversed the upgrade date back to March 2018 due to cell number *** package is bring your own. You may visit any MTN dealership to assist you with upgrade.
If you do not wish to upgrade this line, you may contact the 808 call centre to transfer the call to the cancellation department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Kindly be advised that you need to contact the manufacturing of the laptop to pick up the device for assessment. MTN do not repair laptops.
We have reversed the upgrade date back to March 2018 due to cell number *** package is bring your own. You may visit any MTN dealership to assist you with upgrade.
If you do not wish to upgrade this line, you may contact the 808 call centre to transfer the call to the cancellation department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,