1 reviews | Active since Jan 2016
Pathetic service
At 8:59 yesterday morning I called the MTN customer line to load a data bundle which takes anything between 2-24 hours to be loaded/activated. What's usually a few minutes wait, but it is now 31 hours later and still, no data bundle is reflecting or been activated. This is pathetic service. With data being so expensive and with no option to convert the minutes and smses to data bundles, I'm really so appalled that MTN fails to move along with technology. Smses are close to irrelevant in 2018 but I have 700 for free with no option to convert it to data . Every time I call in to follow up, I'm told that my call has been escalated and that a technician is seeing to it. I need answers. This is appalling service!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We picked up that a weekly bundle requested for *** on the 07/04/2018 is sorted and 1.5 GB is active.
Please note that monthly allocated sms/minutes received with the package cannot be converted to data.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We picked up that a weekly bundle requested for *** on the 07/04/2018 is sorted and 1.5 GB is active.
Please note that monthly allocated sms/minutes received with the package cannot be converted to data.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We picked up that a weekly bundle requested for *** on the 07/04/2018 is sorted and 1.5 GB is active.
Please note that monthly allocated sms/minutes received with the package cannot be converted to data.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We picked up that a weekly bundle requested for *** on the 07/04/2018 is sorted and 1.5 GB is active.
Please note that monthly allocated sms/minutes received with the package cannot be converted to data.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,