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errol S

1 reviews | Active since Nov 2012

27 Feb 2018, 09:04

pathetic service

i am still waiting for feedback from MTN

0
Replies (5)
MTN South Africa
MTN South Africa's reply27 Feb 2018, 09:53
Official

Good day Errol,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with the signed documents of insurance requested upon upgrade and we will gladly assist you in this regard. You may also contact our insurance department directly on *** for assistance.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards,

Ishie.

Complaints management team.

Best regards,

eS
errol S's update27 Feb 2018, 10:22
Reviewer Update
this number is not working, with my original contract with insurance ,it was done by the salesperson.. with the upgrade the salesperson said that it will stay the same just with the change of device...according to Pinnacle the old device was not replaced by the new one
eS
errol S's update27 Feb 2018, 10:25
Reviewer Update
this number is not working, with my original contract with insurance ,it was done by the salesperson.. with the upgrade the salesperson said that it will stay the same just with the change of device...according to Pinnacle the old device was not replaced by the new one. to me its easy replace my damaged device which the salesperson did not change as he said he would
eS
errol S's update27 Feb 2018, 10:26
Reviewer Update
Errol Siljeur: this number is not working, with my original contract with insurance ,it was done by the salesperson.. with the upgrade the salesperson said that it will stay the same just with the change of device...according to Pinnacle the old device was not replaced by the new one. to me its easy replace my damaged device which the salesperson did not change as he said he would
eS
errol S's update27 Feb 2018, 10:26
Reviewer Update
Errol Siljeur: this number is not working, with my original contract with insurance ,it was done by the salesperson.. with the upgrade the salesperson said that it will stay the same just with the change of device...according to Pinnacle the old device was not replaced by the new one. to me its easy replace my damaged device which the salesperson did not change as he said he would