1 reviews | Active since Feb 2018
Pathetic service
I have a contract with MTN and wanted to take out an additional contact.
I app**** for the additional contract online with a ref MV ********** [# ********** 4]
I got a call from a call centre agent by the name of Mukhethwa on the 20 of February 2018 who advised me that I pre-qualify and that I must send in the following docs.
ID Copy 3 Months bank statements Recent Payslip Proof of residence
Today I get a call only to be told that I have a limit with MTN of R200 and that I can't get the contract but the one that I do have is R570 p/m.
What horse **** is that.
I know what I can and can not afford
Please assist with this
Thanks
Good day Rizia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Your complaint is a credit issue. I will escalate the complaint through to our Credit Management department. They will contact you as soon as is possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
Good day Rizia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Your complaint is a credit issue. I will escalate the complaint through to our Credit Management department. They will contact you as soon as is possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,