Pathetic Service

The worst service provider you will ever find. Why sell a phone that you don't even support??? teach your staff customer service and also about the business as the store doesn't know Jack about anything. I have been sent from pillar to post and MTN greenstone knows nothing, MTN repair centre is just as worse, MTN Direct pathetic, MTN Retentions keeps on saying go to a store and no store is able to assist. we took out a contract from the retentions department, the phone took over a month to get delivered, 4 months later it just switches off and refuses to come on. I went to MTN Greenstone and the gentleman asked me to take it straight to Midrand repair centre because this was done online, so I go to Midrand and then they say that MTN no longer supports Sony phones and I must go back to the store so they can book it in direct with Sony, your guys at Greenstone don't even know about this. makes me wait there for an hour while he confirms my story with Midrand and then with the retentions and then with someone else as if I am the **** in this situation, he checked all my paper work when I arrived at the branch and the box and phone and charger and never said a thing, after all his phone calls he then tells me that he cant book the phone in because it has no EAR PHONES in the box, WHY WASTE MY FLIPPIN TIME IN THE FIRST PLACE. MTN STOP SELLING SONY PHONES IF YOU CANT ASSIST YOUR CLIENTS. this is PATHETIC I WISH THIS CONTRACT CAN JUST BE CANCELLED TAKE THIS PIECE OF **** SONY PHONE BACK. I WILL GO TO CELL C, VODACOM, TELKOM,VIRGIN MOBILE and rather deal with them. sitting with a phone for over a week now and still MTN cant assist im sure you will still want your payment at the end of this month