kK
kristen K
1 reviews | Active since Feb 2014
03 Nov 2015, 08:27
Pathetic Service
So I'm here to make a complaint again. I've been trying to get my phone fixed since Sunday. I got the phone migrated to top up. Worst decision I made because now I cant make calls. I sat literally the whole day yesterday trying to get someone to help me with it. I have over 7 different reference numbers and the phone still cant make calls. I'm honestly tired of mtn's pathetic service. I want this matter fixed because I refuse to pay for a phone that I cant use. And I don't know how long it takes to escalate a problem. I would like this matter sorted today because I'm sick of mtn's service.
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 13:52Hello kkotze3,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any suspension on the sim card and network the line is active. We have sent the request now to the technical support team to see if they can pick up any thing in the back system.
Once I have received feedback I will contact you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any suspension on the sim card and network the line is active. We have sent the request now to the technical support team to see if they can pick up any thing in the back system.
Once I have received feedback I will contact you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Nov 2015, 13:52
Official
Hello kkotze3,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any suspension on the sim card and network the line is active. We have sent the request now to the technical support team to see if they can pick up any thing in the back system.
Once I have received feedback I will contact you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We do not pick up any suspension on the sim card and network the line is active. We have sent the request now to the technical support team to see if they can pick up any thing in the back system.
Once I have received feedback I will contact you.
Kind Regards,
Alice van der Merwe
***