1 reviews | Active since Mar 2009
Pathetic service!!!
6 calls to 808 today, between 8h00 and 18h00. I've run out of data and I try to load a weekly 2gb for R99. Can't do this because apparently I have a usage limit of R500. I try to increase this myself via USSD and the MTN Business App, but I'm not successful. FIVE calls to 808 later....I'm still told by agents that it's done, when it isn't done!! Two agents advise that they have loaded the 2gb weekly for me. As at right now (6pm) I still don't have the data!! I had to buy 100mb from my FNB app just to get onto the data network. Meanwhile, my unbilled balance has increased by R250 - showing I am charged for data which I have not received!! Thinking a "team leader" would be able to identify the problem, I called a 6th time - Melvin / Marvin was audibly annoyed from the second he had me on the line - not equipped to manage situations where clients are frustrated! He has a lousy attitude and cannot string together half a sentence to ATTEMPT to offer some helpful information, it was cleary a bother for him to even investigate where what could have gone wrong - PLEASE pull our call, I beg you!! And then train him or replace him with someone competent!! All I managed to get from MTN is reference numbers ********** 23 & ********** 47 & ********** 8.... Can't WAIT TO CANCEL!!!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the spul limit was changed to R700.00.
The request was sent to the technical support to confirm if the 2GB bundles was allocated to the sim card, once they confirmed this was not loaded the account will be credited for the 2GB weekly data charge .
If you require to cancel the contract before the expire date, early termination fee will apply. You need to contact the 808 call center to transfer your call to the retentions department to assist you with the early termination fee.
We do apologized for Malvin behaviour
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the spul limit was changed to R700.00.
The request was sent to the technical support to confirm if the 2GB bundles was allocated to the sim card, once they confirmed this was not loaded the account will be credited for the 2GB weekly data charge .
If you require to cancel the contract before the expire date, early termination fee will apply. You need to contact the 808 call center to transfer your call to the retentions department to assist you with the early termination fee.
We do apologized for Malvin behaviour
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,