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FG
Farzaana G

1 reviews | Active since Jan 2018

02 Feb 2018, 11:22

Pathetic Service

After 2 months and only 1 call for me to explain my problem for the100th time Still no contact but quick to deduct the premium...... MTN needs to sort this out or i will take things further. Irritated to the MAX.PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC PATHETIC.......

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Replies (3)
MTN South Africa
MTN South Africa's reply05 Feb 2018, 11:19
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that we have tried contacting you around 11:15 the phone was not answered,please provide us with with the name of MTN branch where you took your contract for us to do follow up and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

FG
Farzaana G's update05 Feb 2018, 13:48
Reviewer Update
I did not do the upgrade in a store i did it telephonically
FG
Farzaana G's update09 Feb 2018, 13:21
Reviewer Update
So what happens now, do you only attempt to call the customer once?????