Pathetic service
I cancelled my contract with mtn.
They still deducted the monthly premium.
I phoned them and was told the fault was on their side.
Same amount was deducted yesterday.
Call reference: ********** 21.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your account and picked up that your number have been migrated to prepaid,the amount deducted of R1,789.41 is for two invoices dated 13/12/2017 and invoice dated the 13/01/2017.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your account and picked up that your number have been migrated to prepaid,the amount deducted of R1,789.41 is for two invoices dated 13/12/2017 and invoice dated the 13/01/2017.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,