Pathetic Service

I upgraded my contract last year December to the samsung s8 with a free 32inch TV. They advised me that i do the sim swop first and then call them back in order for them to assist me to redeem the TV. To date i have contacted MTN and nobody as in nobody was able to assist me, i was transfered from department to department and results in them dropping the call. I went into the MTN store in canal walk and they could not assist me either they gave me a number to call which i did to be advised by them that i need to contact samsung, i contacted them and they then called MTN trying to resolve the issue, SAMSUNG gave me a call back and said that they have spoken to MTN who advised them that its a MTN deal so MTN needs to sort it out. I called MTN again today and once again i was transfered from department to department and once again they dropped the call. This needs to be sorted out ASAP or i will do my best to take it further then this.