1 reviews | Active since Feb 2011
Pathetic Service
Have an MTN contract I get SMS's threatening to discontinue my service due to non payment. I have made all payments due to MTN, I have all the proof of payments.
This happens weekly I phone them and have to speak to some *********** call center agent who cannot understand that all payments have been made. They admit every time I speak to them that the fault is on their side as they can see the payments on their system and assure me my service will not be suspended. BUT BELOW AND BEHOLD GIVE IT A COUPLE OF DAYS AND THE SAME HAPPENS AGAIN.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the payment for october was not received if paid please email it directly to me *** so that we can log it with our banking department to allocate it.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the payment for october was not received if paid please email it directly to me *** so that we can log it with our banking department to allocate it.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
