Pathetic Service

I’ve had a contract with Mtn for over three years and so far never had any issues with my existing contract. That is up until about a month ago when I decided to apply for an additional contract. I submitted an online application for Mtn’s Black Friday special. A day or two later I received a call from an Mtn consultant who confirmed my application and thereafter asked me to submit some documents via email, which I did. Weeks went by and no communication was received from Mtn regarding the outcome of my application. I have made numerous calls over the past couple of weeks to follow up on my application and have sent emails as well but to no avail. The last consultant I spoke to informed me that there is no pending application on my profile. I’m assitio to that each consultant I speak to keeps transferring me to a different department and it seems like nobody knows how to assist me. I am disgusted by the level of service I have received from Mtn especially considering I have been a loyal paying customer over a long period.

I am no longer sure as to how to proceed in order to get a response from Mtn.

Yours Sincerely, Disappointed Customer