HR
Hemraj R
1 reviews | Active since May 2010
27 Oct 2015, 13:26
Pathetic service
I recently took out a cellular contract at MTN in Killarney Jhb. I was already an MTN client but was told that because it was a \new"contract that my new service will only be added on bewteen 2 to 24 hours. I had to call Paul (the sales person) over the next 2 days as my sim card was now blocked. He had filled in the wrong application but according to him it was a call centre issue. Then I had to call back because my BIS service was not loaded. Now almost a month later my SMS's bundles are not loaded. I called Paul and he cannot assist me as it is a call centre issue"
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MTN South Africa's replyOfficial
29 Oct 2015, 14:20Hello Hemraj,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to contact and assist you.
As per the contract captured on the account the SMS fee service do not reflect included in the contract. The problem is not a issue with the call center the call center to do not capture contracts or upgrade. This problem with the agent who captured the contract on the system in stores.
If the contract do state that the SMS should be included in the package you are welcome to fax the copy of the contract to us to rectify this for you. The fax number *** mark for my attentions.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to contact and assist you.
As per the contract captured on the account the SMS fee service do not reflect included in the contract. The problem is not a issue with the call center the call center to do not capture contracts or upgrade. This problem with the agent who captured the contract on the system in stores.
If the contract do state that the SMS should be included in the package you are welcome to fax the copy of the contract to us to rectify this for you. The fax number *** mark for my attentions.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Oct 2015, 14:20
Official
Hello Hemraj,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to contact and assist you.
As per the contract captured on the account the SMS fee service do not reflect included in the contract. The problem is not a issue with the call center the call center to do not capture contracts or upgrade. This problem with the agent who captured the contract on the system in stores.
If the contract do state that the SMS should be included in the package you are welcome to fax the copy of the contract to us to rectify this for you. The fax number *** mark for my attentions.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the store managers to contact and assist you.
As per the contract captured on the account the SMS fee service do not reflect included in the contract. The problem is not a issue with the call center the call center to do not capture contracts or upgrade. This problem with the agent who captured the contract on the system in stores.
If the contract do state that the SMS should be included in the package you are welcome to fax the copy of the contract to us to rectify this for you. The fax number *** mark for my attentions.
Kind Regards,
Alice van der Merwe
***