Pathetic Service

So, 1st December the MTN Yello Trader went out. I went to upgrade my existing contract to a new contract on that same day. On that day they did not have the products in stock so they needed to place an order. Signed the contract and I was advised that they will let me know when it arrived.

Today I decided to phone them to follow up on the order as I previously experienced poor service with them. After numerous attempts (12) at phoning the store I, at last, got someone who answered. They advised me that my order is placed and that they will call me back during the day to confirm when my order will arrive at the store.

After work, I decided to stop at the store as I received no feedback from them. At the store, they advised me that the contract is only available to business customers and that is not available to consumers. I told them that the staff member who assisted me the day when I signed 2 contracts that indeed the contract is only available to business customers but he will confirm that for me. After a while, he came back after talking to this managers and head-office and advised us that they said we can go through with the contract. We signed the contracts.

They advised me now that no order has been placed and that they will never allow a consumer to get a business package. All the paperwork was already signed and if the products were there on the day I would have had it now. All they can say now is sorry, there is nothing I can do. But the contracts are already signed, they cant just change as they please.

The manager today do not even want to talk to me directly from the store I need to communicate through a staff member which is completely unacceptable. Why will say it is fine if we do the contract and now there is a problem? The explanation given to me is that the brochure was still new and no one was completely sure what to do!

Is there anyone that can advise on this, as I don't want another package