Pathetic service

Item: MTN South Africa
Rating: 1
Author: Henriette M

I am so disappointed in the service I have been getting from Mtn. An upgrade was done in May through Summer mobile and to this day no device was delivered. I have tried to cancel the upgrade and contract for the last six months! They send me from pillar to post. If I hear that this issue will be escalated one more time.... Do not make the same mistake avoid doing business with either company.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

06 Dec 2017, 19:20

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Channel support departemnt to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply06 Dec 2017, 19:20

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with Channel support departemnt to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Henriette M's updateReviewer Update

13 Dec 2017, 22:45

I was willing to give Mtn the benefit of the doubt since I have been a customer for almost 15 years and this is the first time I have trouble with Mtn . But how can you investigate this issue with out my details ? When I phoned to find out if there is any feedback , surprise NO progress. No “rma number “ so no cancellation , how is this my problem? Six months and counting. No customer service at all.

Henriette M's update13 Dec 2017, 22:45

Reviewer Update