Hellopeter
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1 reviews | Active since Jun 2016

14 Nov 2017, 21:36

Pathetic service

Once again my complaint has been swept under the rug. I've been given the run around every time I call and find out what's going on. I have a list of manager names and QA Manager names who all promised things and I'm yet to receive a response. I get notifications saying my case has been resolved only to call the centre and get told otherwise.

My issue has been going on since July and you would think that MTN would have a handle on this by now, but guess what, they make empty promises and blame everything on the system. Their system might as well pick up the phone because it knows more than the managers at this point.

I've become complacent about the whole situation thinking that it would get sorted, but I am now more annoyed and frustrated as nothing gets done and I'm forced to deal with everything.

Your customer service is pathetic, your credit department is useless and you need to train your managers to say something other than; " that's what I'm seeing on the system." It's ridiculous. One of your managers had the audacity to tell me to go and read my contract as it states this and that. I can read and I'm not stupid yo know when your manager has ran out of answers to give me because she's unsure as to what must be done.

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Replies (2)
MTN South Africa
MTN South Africa's reply15 Nov 2017, 22:36
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The payment for R3425.40 was allocated to the account. The account balance on the 25-10-2017=R1149.40 this balance is for the October invoices + R11.40 for the unpaid debit orders.

Invoices for November added, balance R 2,287.40 on the 13-11-2017.

The account was changed from cash to debit order. bank account details updated, this is the last 5 digits of the new account number (58918) with Nedbank.

Kind Regards,

Alice van der Merwe

Best regards,

's update16 Nov 2017, 11:17
Reviewer Update
My concern is why was everything stopped or changed? And me having to figure this our for myself? You can easily send me messages to say that my account needs to be paid but you can't send me a message to say your credit department has closed my account. Also, why was your in store system showing that my bank details have always been the same and your call centre system shows that it's closed? Paying my account was never an issue since I opened my contract in 2012 and you will see that payment has always been on debit. My bank has given proof that nothing has changed or been updated yet your company has told me I'm a **** and assumed I have no money when I had to make a bulk payment because you can't sort your paper work out! I'm beyond frustrated as you all keep repeating yourselves and telling me the same thing like clock work. I don't need to hear the same story over again; I heard you the first time in AUGUST. Yes, August because that's how long you guys have taken to only tell me what I already know shows on your system. I want to know why my account was closed, why details were changed without my permission or knowledge(which is *****) and why I was forced to give out bulk payments because of your department's mistakes and or *********** work ethics.