Pathetic Service

I have been battling with MTN South Africa for about 2 months now. I ordered a new phone because i was due for an upgrade. 1 month later no phone, was told it was sent back to warehouse. Phoned again to request phone, another month later, i bear there was never such a phone in stock. I have been paying for this contact for 2 months, but yet i have no phone or simcard, so i am busy paying for nothing. I have spoken to about 15 consultants which is about 5 hours on the phone. Also spoken to 2 supervisors, sent 4 emails and have been given 2 reference numbers, still no help. I want to cancel my contract but funny enough NO ONE can help me even the supervisors. Also after being told that they would get back to me not one has ever phoned me back or responded to any of my emails. MTN is pathetic and i am going to use another mobile service as soon as i get this problem resolved. Hopefully this will help and MTN Business South Africa will finally catch a wake up.