Pathetic service

I paid up MTN contract through vericred. Upon calling vericred a month later they told me account has been sent back to MTN. According to MTN the account is with their legal department and you cannot contact their legal department. No one has made communication or whatsoever. I want to know is it closed or open?What is the balance due thats all. ID *** under Patience Nomonde Jara. Please call me on ***