Pathetic Service
I honestly don't know what to do no more. I've done my upgrade on the 6th of September via the retentions department. I was promised that it will be delivered within 3 to 7 business days. I've been calling everday(I have my proof as I have been recording all my calls since August)
Everyone just says that they will get back to you yet I received no feedback and retentions still can't give me a answer as to why the device has not been released from the warehouse as yet.
I should be compensated as a customer and be able to get a device at my nearest store because this is a huge inconnveince for me. All MTN can say is sorry but nothing gets done about it. It's pathetic. I will not be upgrading my contract again. This is the worst service I have received so far.
Dear Shan-Ray,
At MTN we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Our records indicate that you have spoken to Nwabisa who has addressed this matter for you as per reference ***.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Shan-Ray,
At MTN we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Our records indicate that you have spoken to Nwabisa who has addressed this matter for you as per reference ***.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,