PATHETIC SERVICE !!

I concluded an upgrade via 808 with the retention department. The upgrade was concluded on 4 September 2017. I have yet to receive my new phone as per the upgrade done. The package has already been migrated, so I will certainly be paying more this month, and for a device that I may never receive !!! I have called SEVERAL times, spoken to Ntobmi [who did the upgrade], then to a Lungile Ntlwathini, both at retentions, and who promised to come back to me. After at least 50 calls, and wasted HOURS on the phone, I still do not have my phone, nor have I received any feedback. No one really seems to care ! does MTN ******* people like this, as regular business ?? makes me wonder why I have stayed loyal to MTN for so many years when you don't really give a sh*t about your customers