1 reviews | Active since Nov 2016
Pathetic Service
I also want report my total dissatisfaction with the service from your insurance call centre. My claim was approved on 24 August 2017 and up to this day I have not received my device. I have made a lot of call following up on the claim but have been given a run around. Last week Thursday I called and was told that my device will be ready on Friday and I agreed to have it delivered to me on Monday (today). I followed up today again with 4 different consultants. Two dropped my calls one of them is Gugu. She actually was rude and took me for a fool by saying her system is working but can't pick up my number and when asked to speak to the supervisor she dropped the call.
Beside the bad service from your consultants I don't get it why you make a commitment of 7 days turn around when you cannot fulfill it.
I am actually looking for alternative. The service is pathetic. My claim ref number:MTNLF **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,