1 reviews | Active since Sept 2017
Good day Kabelo Brett Mosimanyane,
Kindly advise, apart from the automated responses am I going to get any help with a human touch from MTN as opposed to the Robotic responses, not that I’ve had any good interaction with any one I spoke to whenever I contacted MTN. All I get is reference numbers and it ends there : Smangele – ********** 42 Nameless – ********** 95 Lindi Gasa – ********** 6 Retentions - ********** 1 Retentions - ********** 2 This is by far the most nauseating service of lack thereof that I have ever received from any other service provider, there is no sense of urgency and our lives must be messed up while MTN takes their own Sweet Mary and Joseph time to resolve issues,Can we TALK ABOUT PATHETIC..... - Contract Number : ********** ( It has expired – 03/09/2016) - Account Number : A ********** I am now reduced to having to beg you to call me to resolve this issue please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good day Thulani,
Thank you for your post and taking my call.
I apologize for the inconveniences that you have experienced. I completely understand the frustration it causes.
As per our discussion i will be working on Crediting the outstanding amount due to late cancellation. once this is done we will move on to send notification to the relevant credit bureau.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Thulani,
Thank you for your post and taking my call.
I apologize for the inconveniences that you have experienced. I completely understand the frustration it causes.
As per our discussion i will be working on Crediting the outstanding amount due to late cancellation. once this is done we will move on to send notification to the relevant credit bureau.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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