1 reviews | Active since Mar 2009
Pathetic Service
Good day I went online & decided to upgrade my contract online, Mamosi Endoli then called me to adv that I qualify for the upgrade. I told her to rather leave it I will go into one of the stores cause I want to give the phone tomy husband as a gift on the 5th Sept. She said no don't worry the phone is ready for collections by the courier and guaranteed I will get the phone. Low and behold I still don't have the phone last week friday the courier service calls me to adv they can only deliver this week sometime. I have sent 3 emails to mtn already and still no response. If this is the service I want nothing to do with MTN ever again.
Dear Jeffrey,
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jeffrey,
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,